CLEAR COURSE COACHING: Terms & Conditions
Effective Date: June 2026 | Last Updated: June 2026
1. INTRODUCTION AND DEFINITIONS
These Terms and Conditions (‘Terms’) govern the relationship between Clear Course Coaching (‘we’, ‘us’, ‘the Coach’) and you (‘the Client’) when you purchase or use any of our services. By booking a service, making a payment, or using our website, you confirm that you have read, understood, and agreed to these Terms in full.
Clear Course Coaching is operated by Luca Grant-Snow, a sole trader registered in England and Wales. Our website is www.clearcoursecoaching.co.uk.
1.1 Definitions
‘Services’ means any coaching, advisory, or review services provided by Clear Course Coaching, including but not limited to: CV Review, Interview Preparation, CV + Interview Preparation Bundle, Coaching Packages, and Discovery Calls.
‘Session’ means any scheduled one-to-one appointment, whether conducted in person, by video call, or by telephone.
‘Deliverable’ means any written output provided as part of a Service, such as a reviewed CV, written feedback, or personalised guidance notes.
‘Booking Confirmation’ means the written confirmation (by email or booking platform) issued upon receipt of payment.
2. NATURE OF SERVICES
Clear Course Coaching provides career coaching and job search support to individuals seeking guidance on CV writing, interview preparation, and professional development. Our services are designed to support and equip you — not to replace your own effort, judgment, or the decisions of third-party employers.
2.1 Services Offered
CV Review (Standard and Express) — written feedback on your CV with tailored recommendations.
Interview Preparation — structured coaching session(s) covering interview technique, common questions, and confidence-building.
CV + Interview Preparation Bundle — a combined package offering both of the above.
Coaching Packages — multi-session programmes designed to provide ongoing support throughout your job search.
Clarity Call / Discovery Call — a complimentary introductory call to discuss your situation and explore how we can help. This call does not constitute the delivery of a paid Service.
3. NO GUARANTEE OF OUTCOMES
⚠ IMPORTANT — PLEASE READ CAREFULLY
Clear Course Coaching does not guarantee, promise, or represent that the use of our Services will result in any specific outcome, including but not limited to:
• securing an interview or interviews;
• receiving a job offer or employment;
• career advancement, promotion, or salary increase;
• a response from any employer, recruiter, or hiring platform.
Hiring decisions are made entirely at the discretion of third-party employers and recruiters, over whom Clear Course Coaching has no control or influence.
Our Services are designed to improve the quality and presentation of your professional materials and to strengthen your interview technique. However, the job market is competitive and outcomes are subject to a wide range of variables entirely outside our control, including — but not limited to — market conditions, employer hiring decisions, applicant volume, and candidate suitability for a particular role.
By purchasing any Service, you acknowledge and accept that no representation has been made to you — whether verbal, written, or implied — that our Services will result in a particular employment outcome. If you have been told otherwise, you must notify us in writing before proceeding with your booking.
3.1 Reliance on Your Own Judgement
You acknowledge that any guidance, feedback, or recommendations provided by Clear Course Coaching represent the professional opinion of the Coach and should not be taken as a guarantee of accuracy or suitability for every employer or context. You retain full responsibility for your own job search decisions, including which materials to use, which roles to apply for, and how to conduct yourself in any interview or selection process.
4. BOOKING AND PAYMENT
4.1 How to Book
Services are booked through our website or by agreement via direct correspondence. A booking is confirmed only once full payment has been received and a Booking Confirmation has been issued. We reserve the right to decline any booking at our discretion.
4.2 Pricing
All prices are listed on our website and are quoted in Pounds Sterling (GBP). Prices are inclusive of all applicable taxes unless otherwise stated. Prices are correct at the time of booking and may be subject to change for future bookings.
4.3 Payment Terms
Full payment is required at the time of booking unless a specific payment plan has been agreed in writing. We accept payment via the methods listed on our website. Your booking is not confirmed until payment has cleared.
4.4 Invoices and Receipts
A receipt or invoice will be issued to the email address provided at the time of booking. It is your responsibility to ensure that the email address you provide is accurate.
5. CANCELLATION, RESCHEDULING, AND REFUND POLICY
5.1 Cancellation by the Client
If you need to cancel a booked Service, please notify us as soon as possible via email to luca@clearcoursecoaching.co.uk.
Cancellations made more than 48 hours before a scheduled Session: a full refund will be issued, or the payment may be transferred to a rescheduled session at your request.
Cancellations made between 24 and 48 hours before a scheduled Session: a 50% refund will be issued, or the session may be rescheduled once without further charge.
Cancellations made with less than 24 hours’ notice: no refund will be issued. We may, at our sole discretion, offer a rescheduled session where exceptional circumstances apply.
For written Services (e.g. CV Review): once work has commenced, refunds are not available. If you cancel before work has begun, a full refund will be issued.
5.2 Cancellation by Clear Course Coaching
In the unlikely event that we need to cancel a Session, we will provide as much notice as possible and offer you either a full refund or a rescheduled appointment at no additional cost.
5.3 Rescheduling
Sessions may be rescheduled by the Client once without charge, provided that at least 24 hours’ notice is given. Subsequent rescheduling requests, or requests made with less than 24 hours’ notice, may incur a £25 administrative fee.
5.4 Packages and Multi-Session Programmes
Where a Coaching Package has been purchased, sessions must be used within 12 weeks of the purchase date unless otherwise agreed in writing. Unused sessions will not be refunded after this period. Packages are non-transferable to another person.
5.5 Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. If you are a consumer purchasing Services for personal use, you may have a right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, please note that by expressly requesting that work begins before this 14-day period expires, you acknowledge that your cancellation right will be limited to any unstarted portion of the Service.
6. CLIENT RESPONSIBILITIES
You agree to:
Provide accurate and complete information about your professional background, experience, and job search objectives;
Engage honestly and openly with the coaching process;
Attend sessions punctually and notify us promptly if you are unable to attend;
Treat the Coach and any other participants with courtesy and professionalism;
Provide materials (such as your current CV) in good time prior to any relevant session;
Understand that the quality of output from our Services may be affected if incomplete or inaccurate information is provided.
If a session is missed without notice or adequate reason, the Coach reserves the right to treat that session as forfeited without refund.
7. INTELLECTUAL PROPERTY
All materials, methodologies, frameworks, and resources developed and provided by Clear Course Coaching — including but not limited to coaching frameworks, template documents, and written feedback — remain the intellectual property of Clear Course Coaching.
You are granted a personal, non-exclusive, non-transferable licence to use the Deliverables provided to you for your own personal job search purposes. You may not reproduce, share, sell, sublicense, or use our materials for commercial purposes without our prior written consent.
Where you provide materials to us (such as your CV), you confirm that you are the author of those materials and that you grant us a limited licence to use and amend them solely for the purpose of delivering the Service.
8. CONFIDENTIALITY
We take confidentiality seriously. Information you share with us during the coaching process will be treated with the utmost discretion. We will not share your personal information with any third party without your consent, except where required by law.
Similarly, we ask that you treat any proprietary materials, tools, or frameworks shared with you by the Coach as confidential and not share them publicly or with third parties.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law:
Clear Course Coaching’s total liability to you in connection with any Service, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the specific Service giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or punitive losses, including but not limited to: loss of earnings, loss of employment opportunity, damage to professional reputation, or any other economic loss.
We are not responsible for the outcomes of any job application, interview, or hiring process undertaken by you following our Services.
We do not guarantee that any advice or materials we provide will be suitable for every employer, role, or industry context. You use our Services at your own risk and on your own judgment.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
10. COMPLAINTS AND DISPUTE RESOLUTION
If you are not satisfied with our Services, please contact us in the first instance by email at luca@clearcoursecoaching.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.
If we are unable to resolve your complaint to your satisfaction, you may seek independent legal advice or refer the matter to the relevant dispute resolution body for consumer disputes in the United Kingdom.
For clients located in the European Union, the European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in the European Union, you additionally benefit from any mandatory consumer protection provisions of the law in your country of residence, and you may bring proceedings in your local courts.
Nothing in this clause affects your statutory rights as a consumer under applicable local law.
12. AMENDMENTS TO THESE TERMS
We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our Services following notification of changes constitutes your acceptance of the updated Terms. For existing bookings, the Terms in force at the time of purchase will apply.
13. ENTIRE AGREEMENT AND SEVERABILITY
These Terms, together with our Privacy Policy (below), constitute the entire agreement between you and Clear Course Coaching in relation to the Services. They supersede all prior discussions, representations, and arrangements.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be severed from the remainder of the Terms, which shall continue in full force and effect.
14. COACHING DISCLAIMER
⚠ IMPORTANT — PLEASE READ CAREFULLY
Clear Course Coaching provides coaching and career development support only.
Nothing in our Services constitutes, or should be construed as, medical, psychological, therapeutic, legal, financial, or any other form of regulated professional advice.
In particular:
Coaching is not a substitute for therapy, counselling, or mental health treatment. If you are experiencing mental health difficulties, emotional distress, or psychological symptoms, we strongly encourage you to seek support from a qualified mental health professional.
Coaching is not legal advice. Nothing discussed in sessions should be relied upon as legal guidance. If you require legal assistance — for example, in relation to an employment dispute or tribunal — please consult a qualified solicitor.
Coaching is not financial advice. If you are making significant financial decisions relating to your career (such as whether to accept a settlement agreement or resign from a role), please seek guidance from a qualified financial adviser.
Luca Grant-Snow is not a licensed therapist, counsellor, doctor, solicitor, or regulated financial adviser. The Coach brings extensive professional experience in talent acquisition and career development, but this does not constitute any form of regulated or licensed practice.
By engaging our Services, you confirm that you understand and accept these limitations.
15. GENERAL DISCLAIMER
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We make no warranty or representation that:
the Services will meet your specific requirements or expectations;
the content of any session or Deliverable will be accurate, complete, or current in all circumstances;
the Services will be available without interruption, or free from error;
the use of our Services will result in any specific career or employment outcome.
This disclaimer does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.
16. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Clear Course Coaching, its owner, representatives, contractors, and any associated personnel from and against any claims, liabilities, damages, losses, costs, or expenses — including reasonable legal fees — arising out of or in connection with:
(a) your use of the Services in breach of these Terms;
(b) any inaccurate, incomplete, or misleading information you provide to us;
(c) your violation of any applicable law or regulation; or
(d) your infringement of any third party’s rights (including intellectual property rights) through materials you provide to us.
We reserve the right, at your expense, to assume the exclusive conduct of any matter subject to indemnification. You agree to cooperate with us in the handling of any such claim.
17. TERM AND TERMINATION
These Terms remain in force for as long as you have an active booking or engagement with our Services.
We reserve the right, at our sole discretion, to refuse, suspend, or terminate your access to our Services at any time, including where:
you have materially breached these Terms;
you have behaved in a manner that is abusive, threatening, or otherwise unacceptable toward the Coach;
we reasonably consider that continuing the engagement would not be in the interests of either party; or
we have reason to believe that the information you have provided is materially false or misleading.
Where we terminate a Service due to your breach, refunds will be assessed on a case-by-case basis and are not automatically available. Where we terminate for reasons unrelated to your conduct, we will provide a pro-rated refund for any undelivered portion of the Service purchased.
Either party may end an ongoing coaching arrangement at any time by giving reasonable written notice. Refunds for any unused portion will be calculated in line with Section 5.
18. ELECTRONIC COMMUNICATIONS AND SIGNATURES
By booking a Service online, completing an electronic payment, or communicating with us by email, you agree that electronic communications, records, and agreements are legally valid and binding. You agree that our electronic confirmation of a booking and any email correspondence relating to your engagement constitute a sufficient and valid record of our agreement.
You waive any requirement under any applicable law that these Terms or any related communication be executed in writing with a wet-ink signature.
19. USER REPRESENTATIONS
By using our Services, you represent and warrant that:
(a) you are at least 18 years of age, or that you are the parent or legal guardian of a minor and have consented to their use of our Services (noting that our Services are designed for adults and are not typically appropriate for those under 18);
(b) you have the legal capacity to enter into a binding contract under the laws of your jurisdiction;
(c) all information you provide to us in connection with your booking or coaching engagement is accurate, current, and complete; and
(d) you will use our Services only for lawful purposes and in accordance with these Terms.
If any of the above representations cease to be true, you agree to notify us promptly in writing.